Vbet UK Privacy Policy
vbet-uk.co.uk, operated by Vivaro Limited, is committed to protecting the privacy and personal data of all its users. This Privacy Policy explains what data we collect, why we collect it, how it is used, and what rights you have under applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using the Vbet platform, you acknowledge that your data will be processed in accordance with this policy. For questions about your data, please contact our Data Protection team using the details at the bottom of this page.
Data We Collect
When you register and use vbet-uk.co.uk, we collect the following categories of personal data:
- Identity data — full name, date of birth, username
- Contact data — email address, phone number, postal address
- Financial data — payment method details, transaction history
- Verification data — copies of ID documents, proof of address, source of funds
- Technical data — IP address, browser type, device identifiers
- Usage data — betting history, game activity, session logs
- Marketing data — communication preferences
How We Use Your Data
Vbet uses your personal data for the following purposes:
- To create and manage your account
- To process deposits, withdrawals, and bets
- To verify your identity and comply with AML and KYC obligations
- To detect and prevent fraud, cheating, and money laundering
- To comply with UKGC licence conditions and legal obligations
- To send you service updates, promotions (where consented), and account notifications
- To improve site functionality and user experience
Legal Basis for Processing
Vbet processes your personal data under the following legal bases:
Contractual Necessity
Processing is required to fulfil the contract between you and Vbet — for example, to manage your account and process transactions.
Legal Obligation
We are required by law and UKGC regulations to carry out identity verification, age checks, and anti-money laundering procedures.
Legitimate Interests
We may process data for fraud prevention, security, and the improvement of our services, where these interests are not overridden by your rights.
Consent
Where we send marketing communications, we rely on your explicit consent, which you may withdraw at any time through your account settings.
Cookies
vbet-uk.co.uk uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and deliver relevant content. Cookies fall into the following categories:
- Strictly necessary — required for the site to function
- Analytical/performance — help us understand how users navigate the site
- Functional — remember your preferences and settings
- Marketing/targeting — used to show relevant advertising
You can manage or withdraw your cookie consent at any time via the cookie settings banner on the site.
Data Retention
Vbet retains personal data for as long as your account is active and for a minimum of five years following account closure, in line with UKGC requirements and UK financial regulations. Verification documents may be retained for up to seven years as required by anti-money laundering legislation. After the applicable retention period, data is securely deleted or anonymised.
Sharing Your Data
Vbet does not sell your personal data to third parties. We may share your data with the following categories of recipients:
- Payment processors and banking partners, to facilitate transactions
- Identity verification and KYC service providers
- The UK Gambling Commission and other regulatory bodies, when legally required
- Fraud prevention agencies and credit reference agencies
- IT service providers and platform infrastructure partners
All third-party processors are bound by data processing agreements and must handle your data in accordance with UK GDPR.
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — request a copy of the data we hold about you
- Right to rectification — ask us to correct inaccurate data
- Right to erasure — request deletion of your data (subject to legal obligations)
- Right to restriction — limit how we process your data in certain circumstances
- Right to data portability — receive your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interests or for direct marketing
To exercise any of these rights, contact our Data Protection Officer via the email address listed on the site. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Security & Contact
Vbet employs industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure, including SSL encryption, firewalls, and access controls. If you have any questions about this Privacy Policy or the way your data is handled, please contact the Vbet Data Protection team via live chat or the email address available at vbet-uk.co.uk.